This article is the next installment in our series documenting some of the major new functionality enhancements that Microsoft has made for professional services firms in the Microsoft Dynamics AX 2012 R2 CU7 release. A previous blog in this series detailed the new Work Breakdown Structure paradigm. This blog will discuss new functionality in the area of inter-company project management.
As the leading global provider of Microsoft Dynamics AX ERP solutions and services for project-based businesses, SAG has had the opportunity to work with many different types of project-driven organizations. One area where we’ve seen increasing demand and opportunity is with Contract Research Organizations, or CROs. CROs are project-driven organizations that provide outsourced services to pharmaceutical, biotechnology, and medical device companies, helping them quickly and cost effectively bring their products to market. CROs provide services such as biopharmaceutical development, commercialization, pre-clinical and clinical research, clinical trials management, and other related services.
Microsoft has recently made available the CU7 release of their Microsoft Dynamics AX 2012 R2 ERP system. As a provider of Microsoft Dynamics AX ERP solutions to the professional services industry, we’ve been anxiously awaiting the CU7 release due to the addition of some significant enhancements to the Project Management & Accounting functionality in Dynamics AX. This blog will be the first of a series of blogs that will explore new functionality introduced in Dynamics AX 2012 R2 CU7.
As a Microsoft Dynamics AX partner specializing in implementing the Dynamics AX ERP system for Professional Services firms, we're always on the lookout for tools and methods that will help us provide our consulting and technical services in an efficient and cost-effective manner. Microsoft shares this aspiration for its channel partners, and in an effort to provide its partners and customers with a series of tools to help implement and manage their Dynamics AX system, has released Dynamics Lifecycle Services.
Most of the times when you refer case management; people refer to customer service like addressing any issues, concerns etc. Out of the many features introduced in AX 2012, Case Management is one of the unique features that can be leveraged in many modules in AX.