Achieving High Customer Satisfaction with Microsoft Dynamics 365
This is why most businesses employ tools and processes that are directed towards elevating customer experience and reaping customer satisfaction. Microsoft Dynamics 365, the latest tool in the market can be utilized to achieve high customer satisfaction levels.
CRM + ERP
MS Dynamics 365 elevates many attributes of your business that attract customer satisfaction. For one, the product combines the power of CRM and ERP. This makes all your transactions faster, more efficient and well coordinated. You can have a hold on all the internal operations and match them up with customer requirements directly. Through this you can expect faster deliveries, quicker response times and better management of leads.
Being the single point of management, the product facilitates better customer interfacing. For instance, the field service module linked to CRM will give you complete control over the complaints received, the field executive can be assigned tasks automatically and the customer can be kept in the loop by intimating the status of the complaint and executive’s visit. The customer is thus well informed and can expect fast paced resolutions.
Insights, Trends and Changes
The integrated view of your system provides insights into the bottlenecks and obstacles in your process. This will help you quickly rectify and take a different route to serve your customers. Additionally, you understand the customer demands and expectations better based on which you can craft your services to directly please your customers.
About the Author
Dhananjayan K J is Senior Digital Marketing Manager for SAGlobal, where his role is to primarily develop and implement digital marketing strategies for Microsoft Dynamics products and services. Dhananjayan has over 12 years of enterprise marketing experience with strong background in digital marketing across industries.